Directors of First Impressions
The Directors of 1st Impressions are the people in your company that have initial contact with your customers. And, they have the power to delight or disappoint…
With such emphasis being placed on the overall customer experience in today’s business, this initial interaction has become more critical than ever.
So, regardless of your department – reception, sales, accounts, operations, legal, human resources, or any other department – the way that you treat the customer may well determine if that customer does business with your company or decides to go with your competitor.
Excellent, or at the very least, good customer service is actually in your hands. Your company can proclaim your ‘brilliant’ standards of service on your website or Facebook, but the truth is the real life experience your customer has is with you.
This workshop will assist you in identifying your customers main “moments of truth” and in learning how to handle those interactions where the customer invests a high amount of emotional energy in the outcome.
Remember, your customer service will always be compared to others. Are you amazing or just OK?